Toe to Heart is responsible for processing personal data as described in this privacy statement.

We highly value your privacy and ensure that any personal data you share with us is handled with care. In this privacy statement, we explain how we do this. If you have any questions, we are happy to assist! You can reach us via info@toetoheart.com

Personal data processed by Toe to Heart
To fulfill the agreement you enter into with us, we require the following personal data from you:

Name and address details
Your name, address, and city are stored because we need this information, among other things, to create invoices, contact you, or visit you if necessary.

Company details
Keeping personal and business matters separate is important. Therefore, we ask you to provide your (company) name and business address if you purchase our products as a business.

Email address
We store your email address to send you important messages about your order or account. We may also use your email address to keep you updated on new developments at Toe to Heart through newsletters. Of course, you have the option to unsubscribe.

Phone number
We use your phone number to contact you in case of emergencies or to request your input. 

Payment details
Payment details (account number and account holder) are only stored with the bank where the payment is processed.


Special and/or sensitive personal data processed by Toe to Heart

Server logs
When you use our services, we automatically store some data about your connection to our servers in so-called server logs. This includes your IP address, browser version, and the time of your visit. We use this data to resolve errors in our systems and to identify individuals who threaten our network, so we can take appropriate measures.

Other personal data
Sometimes, we receive additional personal data through support tickets, social media messages, or emails that we did not request. If we do not need this data to assist you, we will delete it, if technically possible.

Our website and/or service does not intend to collect data about website visitors under the age of 16, unless they have permission from their parents or guardian. However, we cannot verify the age of visitors. We encourage parents to be involved in their children's online activities to prevent data collection about minors without parental consent. If you believe we have collected personal data about a minor without permission, please contact us at info@toetoheart.com, and we will delete this information.

Automated decision-making
Toe to Heart does not make decisions based on automated processing (algorithms) that could have adverse consequences for you.

How long Toe to Heart stores personal data
Personal data is not kept longer than necessary. The retention period depends on the purpose for which we received or collected the data and any legal obligations to retain it. If you have questions about this, please contact info@toetoheart.com

Sharing personal data with third parties
We share your personal data with business partners and third parties if necessary to fulfill the agreement and comply with any legal obligations. In some other cases, we share your personal data with third parties, but only with your explicit consent.

With companies processing your data on our behalf, we sign a data processing agreement to ensure the same level of security and confidentiality of your data. We remain responsible for these processes.

Cookies or similar technologies used by Toe to Heart
A cookie is a small text file that is stored in your computer, tablet, or smartphone’s browser upon your first visit to this website. We use four types of cookies:

First, necessary cookies with purely technical functionality. These ensure the website operates correctly. Additionally, there are statistical cookies, which collect anonymized data about website usage to help us optimize the site. Advertisers on Toe to Heart place promotional content or job offers. Sometimes such content contains a web beacon or pixel that tracks how often the promotional content is viewed. We assure you that these pixels never collect sensitive personal information. Preference cookies remember your settings (such as language preference or cookie preferences). Finally, we use marketing cookies, which track your browsing behavior. Embedded content from social media sites like YouTube, Facebook, LinkedIn, and Pinterest also falls under this category. When you first visit our website, we informed you about these cookies and asked for your consent.

You can also disable cookies for all websites by setting your internet browser to not store cookies (Chrome, Internet Explorer, Firefox, and Safari). You can also delete previously stored information via your browser settings. If you disable these cookies in your browser, some functionalities of Toe to Heart may not work, and embedded content may not be displayed. This might affect your website experience.

Viewing, modifying, or deleting data
You have the right to access, correct, or delete your personal data. Additionally, you have the right to withdraw your consent for data processing or object to the processing of your personal data by Toe to Heart. You also have the right to data portability, which means you can request us to send the personal data we have about you to you or another organization you specify in a computer file.

You can send a request to access, correct, delete, or transfer your personal data, or a request to withdraw your consent or object to the processing of your personal data to info@toetoheart.com

To ensure the request is made by you, we ask you to send a copy of your ID with your request. Please black out your photo, MRZ (machine-readable zone, the strip with numbers at the bottom of the passport), passport number, and Citizen Service Number (BSN) to protect your privacy. We will respond to your request as soon as possible, but no later than four weeks.

We want to inform you that you can file a complaint with the national supervisory authority, the Data Protection Authority.

How Toe to Heart secures personal data
We take the protection of your data seriously and take appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure, and unauthorized modification. If you believe your data is not properly secured or there are indications of misuse, please contact us via info@toetoheart.com

We have taken the following measures to protect your personal data:

• Servers and devices used by our employees are equipped with up-to-date security software, such as a virus scanner and firewall.
• We only transmit your data via secure internet connections (TLS, formerly SSL). You can recognize this by the ‘https’ in the address bar and the padlock icon.
• Access to personal data from mobile devices is restricted and actively monitored.
• All Toe to Heart employees with access to personal data are trained in handling your data carefully.
• We use SPF (Sender Policy Framework) to prevent you from receiving emails from us that contain viruses, spam, or are intended to steal personal (login) details.

Changes to the privacy and cookie policy
It is possible that our privacy and cookie policy will be expanded or modified in the future. We recommend that you regularly check this page for updates. If these changes are significant, we will ensure they are communicated clearly and prominently.